Privacy Policy

1. Sovereign Workspace Sandboxing & Data Isolation

At LuminexLabs, your privacy is hardcoded into the architecture of our software. We operate a completely decentralized software stack. All client messages, customer live chats, team conversations, database tables, and vector schemas are hosted within your own private database container. LuminexLabs does not have server logs, middle-tier bridges, or analytic cookies that scrape your workspace database.

2. Credentials & Environment Variable Protection

To initialize your workspace, the client reads environment keys (`NEXT_PUBLIC_SUPABASE_URL` and `NEXT_PUBLIC_SUPABASE_ANON_KEY`) locally from your `.env.local` configuration. These keys are only initialized server-side or in the client session matching your browser domain. They are never sent to external LuminexLabs servers.

3. Information Collected via Onboarding & Forms

When you submit a contact request or complete the Managed Onboarding Form (`/get-started`), we collect:

• Contact Metadata: Your name, business email, phone number, and startup domain name.
• Setup Preferences: The chosen deployment path (Self-Serve vs Managed Deploy), setup priority, and notes regarding active integrations.

This data is strictly utilized to provision your workspace node, verify your startup domain, and contact your team for training sessions.

4. Secure Payments & Transaction Handling

Managed setup processing fees are securely routed through our payment gateways (e.g. Stripe checkout). LuminexLabs does not collect, log, or hold credit card details, CVVs, or physical bank accounts. All security compliance, tokenized billing states, and SSL security validations are handled directly by the payment provider.

GDPR & Data Sovereign Security Compliance

Because all data is stored inside your own database (or fallback local files), you retain 100% control over GDPR compliance, right to erasure, and user data requests. Simply manage your database rows directly or purge your local files inside the `/admin/files` workspace directory.